Information Collection and Use
The Neurogistics.com web site collects information from our users at several different points on our web site. When you use the web site, some basic, general information is collected. This general information is used internally in connection with our business to improve the web site, including our marketing and advertising efforts, and to make your use of the web site as enjoyable and efficient as possible.
When you set up an account on our web site or purchase an item from our web site, we collect personal information provided by you that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns. We use this personal information in order to provide you with the goods and services that you purchase on our web site. We use your email address to provide you with information about your order and its status and we may occasionally send out emails, including newsletters, to people who have placed an order on-line, with information about other services available on our web site. Your phone number is used by us only in the event that our customer service representatives need to contact you about an order you have placed. Other personal health related information such as age, height, weight, regular use of certain medications, certain medical diagnosis, types of foods and supplements used, water intake, and sleeping patterns, are gathered when the Neurogistics Wellness Program is purchased in order to supply individualized testing procedures and protocols.
To use some features on the www.Neurogistics com web site, a user must first complete a registration form and purchase a Neurogistics Wellness Program on the web site or be a Certified Neurogistics Practitioner. During registration, a user is required to give contact information, such as name and email address and relevant personal health history. This information is used to supply the individualized testing procedures and protocols.
We request additional personal information from our users when placing an order on our web site. In completing our order form, a user must provide contact information, such as name and shipping address, and financial information, such as credit card account number and expiration date. This information is used for billing purposes and to fulfill our customer orders. If we experience difficulties processing an order, we will contact a user through this information.
A cookie is a text file stored on the user's hard drive containing information about the user. Web sites create cookies to record information about a user's preferences, such as the items you add to your shopping cart, and for security purposes (see Security below). Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our web site. In addition, the use of a cookie on our web site will enable users to log on without having to reenter their password on each visit and to participate in other features of our website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our web site. Cookies placed by Neurogistics.com are not tied to any personally identifiable information. There are no third party cookies placed on Neurogistics.com.
Like most standard web sites, we use log files on our servers. These log files store information regarding IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks. These log files are used to analyze trends, administer the web site, track user's movements in the aggregate, and gather broad demographic information for our use. IP addresses, etc. are not linked to personal information.
Sharing of General or Demographic Information
We may share aggregated, general or demographic information we collect about our users and their use of our web site with our partners in a manner which does not identify any individual user. We use an outside shipping company to ship orders placed on our web site, and a credit card processing company to bill users for goods and services purchased on our web site. These companies will not retain, share, store or use any of our user's personal information for any secondary purposes.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security of our web site, you can send an email to
Communications from our Website
We send all new members a welcoming email to verify their password and username. Established members will receive information pertinent to our program at different stages. Each user has the option to not receive these types of communications (see Choice/Opt-Out below).
We utilize an outbound email communication system (Progress Monitoring) to assist clients with their programs. The service is incorporated into the program is a useful tool and a benefit to the program offering. The client has the choice/opt out option however, we do not advise it as it is integral to the program
Occasionally, it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of such service interruption. Generally, users may not opt-out of receiving these service-related communications. In addition, we communicate with our users on a regular basis to provide requested services and regarding issues relating to their account via email.
Correcting/Updating Personal Information
If a user's personal information changes or if a user no longer desires our service, we will enable our users to correct, update or remove from our web site the personal data they provided to us. Such changes can be made either through the My Account page on our web site or by emailing us at .
Our users are given the opportunity when registering with our web site to opt-out of having their information used for purposes not directly related to the provision of goods or services through our web site. Our membership form has an opt-out mechanism so users purchasing a membership from us may elect to not have their email address added to our marketing and promotional address lists.
Users who no longer wish to receive our communications or other marketing and promotional materials from us may opt-out of receiving these communications by replying to any such promotional email indicating your desire to no longer receive such emails.
Notification of Changes in Use of Information